When you are using the Pliosaur Energy website or the Carbon Footprint Calculator we use 3rd party vendors to store your data. Pliosaur Energy Ltd is the data controller for any data stored with Amazon Web Services (AWS).
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.
Consent is required in specific situations, for example, when you tick a box to receive email newsletters or agree to share your emission data. When collecting your personal data, we'll always make clear to you which data is necessary for a particular service.
Contractual obligations in certain circumstances require us to collect and use your personal data. For example, if you download our software we'll use these details to deliver our product to you.
Legal compliance may justify our requirement by law to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement.
Legitimate interest can allow us to use your data in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
Pliosaur Energy Ltd is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of your use of our services.
If you have a Carbon Footprint Calculator account with us: your name, address, email, telephone number, marketing preferences and for account verification purposes your date of birth and a response to a security question.
Details of your interactions with us. For example, we collect notes from our conversations with you, details of any complaints or comments you make, and how and when you contact us.
Copies of documents you provide to prove your age or identity where the law requires this.
Details of your visits to our websites or apps, and which site you came from to ours.
We do not hold any payment card information as all payment transactions are processed by Stripe.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. We apply this legislation to:
Process any orders that you make by using our services. If we don't collect your personal data during checkout, we won't be able to process your order and comply with our legal obligations.
Respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.
Protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.
Send you communications required by law or which are necessary to inform you about our changes to the services we provide you.
Develop, test and improve the systems, services and products we provide to you.
Comply with our contractual or legal obligations to share data with law enforcement.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Access to your personal data is password-protected, and sensitive data such as payment card information is secured by 3rd parties. The vendors used are:
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Trusted third parties working on our behalf. Should this be necessary, here's the policy we apply to those organisations to keep your data safe and protect your privacy:
Third parties working for their own purposes:
You have the right to request:
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data, such as administration of a commercial contract.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
You can contact them by calling (0303-1231113). Or go online to (www.ico.org.uk/concerns)
If you have any questions that haven't been covered, please contact us by:
This notice was last updated on 20/03/2023.